For the private beta · last updated 14 August 2026
guidr is about people trusting each other, so we try to be plain about data. Short version: we collect what we need to match you well and run the beta, we don't sell it, and you can ask us to delete it at any time.
Guidr Labs (ABN 23 580 035 750) ("we", "us") operates the guidr app and this website, and is the entity responsible for the information described here. Questions, requests, or complaints: privacy@guidr.app.
You give us: your email, first name, city, whether you want to mentor or learn, the device you'll use, your interests, how much time you have, how you heard about us, and anything you write in the free-text fields of the beta application. Inside the app, when you set up your profile: your first name and surname, your date of birth, how you identify, and roughly where you are — plus your profile answers, messages you send, and sessions you book. Your surname is hidden by default and shown only if you turn it on in Settings; we ask for it because verifying identity later needs a real name. Only your age is shown, never your date of birth. Location is kept to about a kilometre — a neighbourhood, never an address — and you can type a suburb instead of sharing your device’s location at all.
We collect automatically: device type and OS version, app version, crash reports, and basic usage events (screens opened, matches accepted) so we can fix what's broken during the beta.
We do not collect precise location, contacts, or payment details during the private beta. When the beta ends, creating an account may also need a verified mobile number, used for sign-in security and stopping fake accounts. We’ll update this policy before that starts.
To decide who joins each cohort and pair you with a good match; to run and support your account; to keep people safe (investigating reports and abuse); to improve the product; and to email you about your invite and the beta. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and only for the purposes above or a directly related purpose you would reasonably expect. Matching is automated — software compares what you and others have shared (interests, goals, what you write in your profile) to suggest pairings. It never makes a decision with legal effect about you, and you can always ask a human to review anything by emailing privacy@guidr.app.
We don't sell your data. We don't share it with advertisers or run third-party ad tracking. We don't read your private messages except when someone reports a conversation or the law requires it.
Only the service providers who help us operate the beta: Vercel (hosting), Supabase (database and file storage), Resend (email), and LocationIQ (which turns a place you type in the app into a location — those requests go through our own servers, so your device’s address is never sent to them). This website loads no third-party fonts, scripts or trackers — everything it needs comes from guidr.app. We use no advertising, analytics or profiling vendors. They act on our instructions and may only use the data to provide their service. Some are located overseas, including in the United States; before disclosing anything we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.
Beta applications that don't lead to an invite are deleted within 12 months. Account data is kept while your account is active and for 30 days after you delete it, apart from anything we must retain for safety or legal reasons.
You can ask for a copy of your data, correct it, delete it, object to how we use it, or withdraw consent — email privacy@guidr.app and we'll respond within 30 days. If you're unhappy with our answer you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
This site sets no cookies. It stores one thing in your browser — whether you chose light or dark — and nothing else: no analytics, no advertising, no third-party trackers, and no profile of your visit.
guidr is for people 18 and over — stricter than Australian law, which separately bars under-16s from social platforms. You confirm your age when you register, and we may use age-assurance checks (like verifying signals from your email, or an identity check) where we have reason to doubt it.
Anything we collect solely to verify your age is used for that one purpose — never for tracking, profiling or marketing — and is deleted once the check is done.
If we learn an account belongs to someone under 18, we delete the account and its data promptly.
If you see something unsafe, report it in the app or email safety@guidr.app. Australians can also escalate serious online abuse to the eSafety Commissioner at esafety.gov.au.
The beta runs in Australia, the United States, the United Kingdom and Singapore. Wherever you are, your information is stored and processed in Australia and the United States by us and our service providers, and we protect it under the standards described above. Three extra sets of rights apply below.
The UK has not decided that Australia gives personal data an equivalent level of protection, so we do not rely on an adequacy decision to move UK data. We rely instead on the UK's standard data protection clauses — the International Data Transfer Agreement, or the UK Addendum to the EU standard contractual clauses — in our contracts with the providers who host and process your data, and we have assessed the risk of those transfers as UK law requires. You can ask us for a copy of the clauses we rely on.
We do not sell your personal information or share it for cross-context behavioural advertising, and we have not done so in the past 12 months. Our hosting, email, analytics and error-reporting providers act as service providers on our instructions, which is neither a sale nor a share. There is therefore nothing to opt out of; if that ever changes we will offer an opt-out and honour Global Privacy Control signals.
Depending on your state — including California, Colorado, Connecticut, Virginia, Texas, Oregon, New Jersey, Delaware and others with comprehensive privacy laws — you may have the right to know what we hold, get a copy in a portable format, correct it, delete it, and not be discriminated against for exercising those rights. Email privacy@guidr.app and we'll verify your identity and respond within 45 days. You can use an authorised agent. If we decline, you may appeal by replying to our response.
We do not knowingly collect information from anyone under 18, and we do not process sensitive personal information for inferring characteristics.
We do not use face matching, face estimation or any other biometric identifier. If we ever introduce one, we will publish a separate biometric policy setting out what is collected and how long it is kept, and ask for your written consent first.
The UK GDPR and the Data Protection Act 2018 apply to you, and we follow them.
Why we are allowed to use your data. We rely on our contract with you to run your account, match you and carry your messages; on your consent for anything you choose to switch on, such as sharing your location, which you can withdraw at any time; on our legitimate interests in keeping guidr safe, preventing abuse and improving the product, balanced against your rights; and on legal obligations where a law requires us to act.
Your rights. You can ask us for a copy of what we hold, have it corrected, have it deleted, restrict or object to how we use it, get it in a portable format, and withdraw any consent you have given. Email privacy@guidr.app and we will respond within one month. We will not charge you or treat you differently for asking.
Automated decisions. Matching suggests people to you; it does not make any decision with a legal or similarly significant effect, and no one is accepted or rejected by a machine. You can ask a human to review anything the app has done.
Sending data out of the UK. Your data is stored in Australia and the United States, under the safeguards described in section 10.
Complaints. Please come to us first at privacy@guidr.app — we would rather fix it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or by calling 0303 123 1113, without contacting us first.
Age. guidr is for adults. We do not knowingly collect data from anyone under 18, and the UK's code of practice for children's online services does not apply to us because the service is not directed at or likely to be accessed by children.
We handle your information in line with the Personal Data Protection Act 2012. We collect, use and disclose it only for the purposes set out above, with your consent or as the PDPA otherwise allows.
You can withdraw consent, request access to your data, or ask us to correct it by emailing our Data Protection Officer at dpo@guidr.app. We'll respond within 30 days. Withdrawing consent may mean we can no longer match you or run your account. We don't collect phone numbers in the beta, and we do not send marketing messages to Singapore numbers, so the Do Not Call registry doesn't apply. If we later collect numbers they will be used for sign-in and safety, not marketing; if we ever did send marketing by SMS we would check the DNC Register first.
Where we transfer your data out of Singapore, we ensure a comparable standard of protection through our contracts with service providers.
The beta will change and so will this page. If a change matters, we'll email you before it takes effect.